1. General Principles
1.1 Relationship Between Buyer and Seller
All purchases are transactions solely between You (the buyer) and the Seller. We do not set prices, shipping options, or cancellation terms; these are determined by the Seller.
1.2 Our Responsibilities
We are not responsible for the following matters:
(a) Timely fulfillment of orders.
(b) Correct fulfillment of orders.
(c) Loss or damage to goods while in transit.
2. Attempting to Resolve Disputes
2.1 Direct Resolution
Purchasers and Sellers should first attempt to resolve any disputes directly. You should contact the Seller and clearly explain the situation.
2.2 Options Offered by Sellers
Sellers may offer the following options to resolve a dispute:
(a) A refund, which will be credited to your Wallet.
(b) A replacement item or service.
2.3 Required Returns
Sellers may require You to return the goods before offering a refund or a replacement.
(a) The Seller must clearly state at the time of sale who is responsible for return shipping fees.
(b) Unless otherwise specified by the Seller, You (the buyer) are responsible for paying the return shipping fees.
3. Entitlement to Refunds or Replacements
3.1 Circumstances Where Refunds are Generally Due
As a general rule, You will be entitled to a refund or replacement if:
(a) Goods were lost or damaged while in transit. Note: we recommend that you should insure high value goods against for transit loss or damage.
(b) Goods or services were not accurately described by the Seller.
(c) Goods were not of satisfactory quality.
(d) An order is canceled by either the Buyer or the Seller prior to its completion.
3.2 Circumstances Where Refunds are Generally Not Due
As a general rule, You will not be entitled to a refund or replacement if:
(a) You change your mind about the purchase after the sale has been completed.
(b) You have paid a tip.
(c) Services were provided by the Seller in good faith and matched the description provided.
(d) Goods were confiscated by law enforcement or customs.
(e) Goods were rejected or returned by customs authorities.
(f) Down payments or prepayments were marked by the Seller as non-refundable.
Note that these general rules are at the discretion of the Seller. If you disagree with the Seller’s decision, you may initiate a dispute with us.
4. Initiating a Formal Dispute
4.1 Prohibition on Chargebacks
You must not initiate chargebacks for any purchase that You have legitimately made, even if you are entitled to a refund. You must use the dispute procedure and request a refund or replacement from the Seller or from the Company.
Initiating a chargeback for any order placed by You will be treated as fraud. Your account may be closed and the issue and may be referred to law enforcement. If you believe a charge is fraudulent please contact support@quinkypeople.com.
4.2 Contacting The Company
If You cannot reach a satisfactory resolution with the Seller, or if You cannot obtain a refund or replacement from them, please contact support@quinkypeople.com.
4.3 Company Action
We reserve the right to remove products from sale if they have a high dispute rate. We also reserve the right to terminate the accounts of Buyers or Sellers who have a high dispute rate.
5 Changes to this Policy
We reserve the right to change these Terms and associated policies or procedures from time to time with or without prior notification.
